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I’m a Community Manager, What’s Vacation?

On last Friday’s #CMGRHangout, we took your questions – any question – and the first topic to come up was something that can make any community manager panic: VACATION. What is vacation? What do you do with it? How do you unplug from a community that you’re tied to...

Developing Thick Skin as a Community Manager

If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep...