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Developing Thick Skin as a Community Manager

If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep...

5 steps to success for new community managers

So you’ve decided to become a community manager? Nice choice, if I do say so myself! This week’s CMGRHangout is a perfect one hour snippet of what life is like as a community manager and how to set yourself up for success. With the help of phenomenal insights from...