Community Zen

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Community cannot for long feed on itself; it can only flourish with the coming of others from beyond, their unknown and undiscovered brothers.

– Howard Thurman

Community Management and Privacy

#CMGRHangout presents: Community Management and Privacy

Not to long ago I was able to participate in a #CMGRHangout on Privacy on Communities. Privacy is a real…

#CMGRHangout presents: Community Moderation

#CMGRHangout presents: Community Moderation

Whether you, volunteers, or another company moderate your community, you probably have questions on moderation and you likely have experience…

I’m a Community Manager, What’s Vacation?

On last Friday’s #CMGRHangout, we took your questions – any question – and the first topic to come up was…

#CMGRHangout presents: Community Moderation (Preview)

Community Moderation is always at the forefront of our minds as Community Managers. Back in January 2013, we had the…

What Will Be Left Of Your Community in 10 Years’ Time?

In 10 years, what will be left of your community today? Will you be using the same platform? Will the…

This week’s #CMGRHangout panel Friday, October 3rd at 2pm EST consisted of many who have made the leap to community management from other industries. We talked about where we came from, how we got here, what worked and what didn’t work.

If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep perspective when attacks get personal?