The Power of the Lurker

The Power of the Lurker

Diving into a new community can be intimidating for some. It’s much easier to stay in the background lurking. Reading and enjoying the community and content without needing to join and engage. By locking everything down, you don’t give people a chance to get a taste...

Developing Thick Skin as a Community Manager

If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep...