Transitioning into a Community Career a #CMGRHangout

This week’s #CMGRHangout panel Friday, October 3rd at 2pm EST consisted of many who have made the leap to community management from other industries. We talked about where we came from, how we got here, what worked and what didn’t ...

Developing Thick Skin as a Community Manager

If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep perspective when attacks get ...

#CMGRHangout presents: Developing Thick Skin as a Community Manager (Preview)

If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love you, or your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep perspective when attacks get ...

7 of the top lessons learned from experienced community managers

Many of the successful tactics of community management come from experience. Last week on #CMGRHangout, the floor was open for anyone and everyone to get their community management questions answered. Emma Cunningham, David DeWald, Brian Fanzo, Dom Garrett, and David Hurley joined Jonathan ...

#CMGRHangout presents: Open Mic (Storify)

Have a community management related question you’ve been dying to ask? Now’s your chance! [View the story "#CMGRHangout presents: Open Mic" on Storify] The post #CMGRHangout presents: Open Mic (Storify) appeared first on My Community Manager. from My Community Manager ...

Choosing a Community Platform

On last week’s #CMGRHangout, we discussed choosing the right platform for your online community. Joining the chat were David “Historian” DeWald, Ben Martin, Jordan Reeves, Dennis Shiao, Brew & Sherrie Rohde. So, you’ve got a community … sort of. When you consider your Facebook ...

Step back and take time for yourself

During the #CMGRHangout chat a few weeks ago, NoniShaney; David; Brian; Jon; Abhishek; and Berrak discussed ways they like to spend their time when they are not fully immersed in their community. This is an absolute necessary thing to do. While it seems at times that we, as community managers, ...

Discovering you: Identifying effective tactics to re-charge at work

It’s mid-morning, you’ve already had tens of customer inquiries, your boss just stopped by to ask you for a blog post by the end of the day, and your phone battery just died. It’s early afternoon, you have a list of things to accomplish for the afternoon, but for some reason, you just can’t ...