On last Friday’s #CMGRHangout, we took your questions – any question – and the first topic to come up was something that can make any community manager panic: VACATION. What is vacation? What do you do with it? How do you unplug from a community that you’re tied to every day? The biggest recommendation we […]
Community Moderation is always at the forefront of our minds as Community Managers. Back in January 2013, we had the honor of hosting a Community Manager Appreciation Day panel on Forums and Moderation with Patrick O’Keefe and the Emoderation team, but it’s been surfacing in so many of your questions that at the prompting of […]
In 10 years, what will be left of your community today? Will you be using the same platform? Will the same people be there? Will the documented knowledge still be relevant? You probably answered no to all these questions. Worse…
from The Online Community Guide http://ift.tt/1pL54Zs
This week’s #CMGRHangout panel Friday, October 3rd at 2pm EST consisted of many who have made the leap to community management from other industries. We talked about where we came from, how we got here, what worked and what didn’t work.
If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep perspective when attacks get personal?