by David DeWald | Nov 17, 2014 | #CMGRhangout
Whether you, volunteers, or another company moderate your community, you probably have questions on moderation and you likely have experience on some level—here’s what we talked about this week with Dom Garrett, Sherrie Rohde, David DeWald, Teri Kojetin, Rachel Miller...
by David DeWald | Nov 14, 2014 | #CMGRhangout
On last Friday’s #CMGRHangout, we took your questions – any question – and the first topic to come up was something that can make any community manager panic: VACATION. What is vacation? What do you do with it? How do you unplug from a community that you’re tied to...
by David DeWald | Nov 14, 2014 | #CMGRhangout
Community Moderation is always at the forefront of our minds as Community Managers. Back in January 2013, we had the honor of hosting a Community Manager Appreciation Day panel on Forums and Moderation with Patrick O’Keefe and the Emoderation team, but it’s been...
by David DeWald | Nov 11, 2014 | Community Management
In 10 years, what will be left of your community today? Will you be using the same platform? Will the same people be there? Will the documented knowledge still be relevant? You probably answered no to all these questions. Worse… from The Online Community Guide...
by David DeWald | Aug 4, 2014 | #CMGRhangout
If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love you, or your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep...
