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Developing Thick Skin as a Community Manager

If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep...

#CMGRHangout presents: Open Mic (Storify)

Have a community management related question you’ve been dying to ask? Now’s your chance! [View the story "#CMGRHangout presents: Open Mic" on Storify] The post #CMGRHangout presents: Open Mic (Storify) appeared first on My Community Manager. from My...

Choosing a Community Platform

On last week’s #CMGRHangout, we discussed choosing the right platform for your online community. Joining the chat were David “Historian” DeWald, Ben Martin, Jordan Reeves, Dennis Shiao, Brew & Sherrie Rohde. So, you’ve got a community … sort of. When you consider...